Question 1

Does it use Australian English?

Accepted Answer

Yes, when you set the regional voice to Australia. Spelling follows Australian conventions — organise, specialised, colour, centre, licence as the noun — and the phrasing avoids the Americanisms that make an assistant read as imported. It is a small thing that visitors notice quickly: a chatbot writing color and store hours on an Australian business's website undercuts the impression that the site was built for local customers. The setting governs how the assistant writes its own sentences, while anything quoted from your pages appears as you wrote it. You can change it whenever you like and test the result privately before customers see it. Other supported voices include New Zealand, British, Irish, US and Canadian, which is useful if you sell across the Tasman or into Asia.

Question 2

Is it priced in Australian dollars?

Accepted Answer

Yes — the price on this page shows in AUD when we detect an Australian visitor, and it is a flat monthly fee rather than a per-conversation or per-lead charge. The 7-day free trial requires a card to start, but nothing is billed until the trial ends and you can cancel from your dashboard at any point before then. Flat pricing is deliberate: usage-based chatbot pricing means a busy period costs you more precisely when you are least able to watch the meter, which for seasonal Australian businesses — trades, tourism, anything weather-driven — is the wrong shape entirely. There is no lock-in contract, no setup fee, and no separate charge for the crawl that builds your assistant's knowledge base.

Question 3

Can it handle enquiries across Australian time zones?

Accepted Answer

That is one of the clearest cases for it. A business in Sydney is closed while Perth is still mid-afternoon, and a national business fields enquiries across up to three hours of offset plus daylight saving differences that not every state observes. The assistant does not have working hours: it answers from your own content whenever someone asks, so a Perth enquiry at 4pm local does not sit unanswered until Sydney opens the next morning. Where a question needs a person — a quote, an account matter, something unusual — it captures the name, contact details and the question, scores the lead, and emails you immediately, so the message is waiting with full context. It also means after-hours weekend enquiries stop disappearing entirely.

Question 4

Will it work on my website?

Accepted Answer

Yes, on any platform that lets you add a line of JavaScript — which covers every platform in common use in Australia. WordPress takes it in the theme footer or via a code snippet plugin, Shopify in theme.liquid, Squarespace in Code Injection, Wix in Custom Code, Webflow in project footer code. Custom and headless builds work identically: one line before the closing body tag. Because there is no plugin, there is nothing to keep updated and nothing that can break during a platform or theme upgrade. If an agency maintains your site, send them the snippet — it is a one-minute change for them and they do not need to understand vrso to make it. You can also test the assistant fully before it goes anywhere near your live site.

Question 5

How does it handle privacy and customer data?

Accepted Answer

Your knowledge base and your conversations belong to your account, are not shared with other customers, and are not used to train the underlying AI models. Data is stored on cloud infrastructure outside Australia, which is standard for SaaS and is permitted under the Privacy Act 1988 where reasonable steps are taken to ensure comparable protection — the relevant obligation for cross-border disclosure under APP 8. Practically, keep what you upload to public-facing material and the documents you deliberately choose; the assistant has no access to your CRM, accounting system or anything behind a login. Contact details captured in conversations are stored so you can follow up, and you can delete them from your dashboard. If you need this in writing for a procurement or tender response, get in touch.

An AI sales agent
for Australian
businesses

An AI sales assistant that has real conversations with your website visitors.

Turn website visitors into qualified leads.

Captures every lead

Answers 24/7

Knows who's ready

Trained on your business

Leads captured automatically

Trained in Sales Best Practice

Smart Analytics

Why choose vrso

Stronger Conversations

Time Saving

Simple Setup

Lead Capture

Scales With You

Actionable Insights

Simple, honest pricing.

A Simple 3-Step Process

It learns your business

Set an Australian voice

One line of code

An AI sales agentfor Australianbusinesses